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[adiallo]

Almost immediately after a firmware update, the paper feed stopped working on my Z3100. I couldn't get the motorized paper feed to pull in rolls or sheets. Long story short, a service tech came and replaced the paper sensor. The following may be of interest to LF printer owners:
The tech was an HP employee (Epson and HP contract out to Decision One, Calgraph, etc). He seemed extremely knowledgeable about the hardware and diagnosed and fixed the problem in literally 10 minutes. I initiated the issue with phone support on a Thursday afternoon. After determining a service visit was necessary they gave me a 50/50 chance of getting a next day visit. A part had to be shipped here so the tech called Friday and scheduled a Monday visit. To remove and install the paper sensor involved no printer dissassembly, and if you've had an Epson serviced you can appreciate how rare that is on their machines.
Overall, a good first impression with the on-site service. Of course no one likes to need a service within the first 3 months of owning the thing but things happen. I also would have preferred next day service, but in my experiences with Epson and Canon this is increasingly rare, at least in NYC. One note: over the years I've found service technicians vary widely in competence and experience. When you find someone who is good, always request them in future service calls. It's worth waiting an extra day or two for the right tech to be avilable than having someone stumble around and leave your priner in worse shape than when they arrived. Also, I've found that developing a good relationship with a single tech can often minimize red tape and other hassles.